Refund Policy

Last updated October 27, 2026

All sales are final. These are digital files delivered instantly, so there are no refunds. If a file is broken, email us and we'll fix it.

Broken file? We fix it.

If your download is broken, won't unzip, or is missing a template, email support@getviralframes.com with your order email. A real person will send you a working file.

Done-for-you videos

Done-for-you orders are also final once paid. If a video isn't delivered within 24 hours of sending your details, email us and we'll make it right.